About us:

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services, with offices in London, Leicester, Eastbourne, Dublin and Valencia. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this.

TYPE OF CONTRACT: Permanent

SALARY: £32000 Annually

LOCATION: Greenwich

OVERVIEW OF THE ROLE

You will report to the Head of Youth Programme and key stakeholders to lead the implementation and delivery of the NCS contract within our 5 London Lots in line with the expectations of the NCS Trust.

Managing a small team, you will communicate effectively with all stakeholders to gain a full understanding of implementation barriers, ensuring resourcing, compliance, budgetary and operational requirements and processes are in place.  You will be proactive in identifying and resolving situations and be involved in the day-to-day requirements of the contract as well as liaising with all other functions within Twin to ensure the programme is effectively delivered.

The Senior Programme Manager will set the groundwork for the expansion of this small scale contract in the future and to take the responsibility for developing both themselves and others to enable this.

RESPONSIBILITIES

• Help lead a small team to deliver the requirements for the NCS Contract in an effective manner.
• Ensure all Access, EOI Payments, Sign-up and Turn-up targets are achieved
• Compile and Complete all MI Reports
• Attend regular meetings with the Trust
• Ensure the team are fully up to date with best practice to ensure safeguarding, incident management and inclusion polices are adhered to.
• Ensure systems and processes are in place and comply with the requirements of the contract and submit to the Regional Director for approval.
• Ensure the team have clear instruction; monitor performance and coach/performance manage as necessary.

• Liaise with Central Services on programme logistics including accommodation, sales and marketing etc.,
• Support HR and Q&C to ensure that all H&S, Compliance and ER matters are identified and actioned appropriately
• Manage the delivery plan to completion, ensuring full accountability for all strands and timescales
• Ensure that the budget constraints are adhered to seeking approval from the Regional Director for any unplanned and unforeseen expenditure
• Ensure the out of hours’ roster is in place and allocated in a fair manner for all staff.
• Ensure regular meetings to review performance and provide feedback where necessary.
• Assist in the running of Summer/Autumn programmes based on work load and requirements

QUALIFICATIONS / EDUCATION

• Educated to A level or equivalent
• Experience of working on the implementation and delivery of small scale projects

KNOWLEDGE / EXPERIENCE

• Strong operational and management background and experience, preferably within youth provisions and local communities
• Safeguarding experience
• Proven track record of achieving targets
• Strong leadership skills
• Experience of working on contracts and programmes
• Ability to work under pressure and manage difficult situations
• Ability to build and maintain relationships
• Previous experience in managing NCS Programme

Twin Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced DBS check.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Safeguarding and Welfare

Twin Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced disclosure via the CRB, where appropriate.

Safeguarding and Prevent

Twin Training has as a Safeguarding Policy which encompasses legislative changes to include PREVENT (Anti-terrorism and Anti radicalisation strategy) and it is the responsibility of all staff to comply with this and the key responsibilities for staff under this Policy. You will be required to complete mandatory training subject to employment.   

Equality
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Confidentiality

The post holder must maintain the confidentiality of information about customers, staff, and other Twin Training stakeholders.  Some work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.  The post holder must always meet the requirements of the Data Protection Act (GDPR).

Health & Safety

Employees must comply with the provisions of the ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions whilst at work.  Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. The organisations efforts to promote a safe and healthy working environment can only succeed with the full cooperation of its employees.

Equality & Diversity

Twin Training has an Equality and Diversity Policy, and it is the responsibility of all staff to comply with this. 

Flexibility

This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with their line manager.  The post holder may be asked to carry out any other reasonable and lawful duty or instruction.

Safeguarding and Prevent

Twin Training has as a Safeguarding Policy which encompasses legislative changes to include PREVENT (Anti-terrorism and Anti radicalisation strategy) and it is the responsibility of all staff to comply with this and the key responsibilities for staff under this Policy. You will be required to complete mandatory training subject to employment.