OVERVIEW OF THE ROLE

This job will play a key role in contributing to the UK’s economic recovery, ‘Restart’ which is a cornerstone of the Governments ‘Plan for Jobs’ strategy. The role will be supporting individuals who have been in long- term unemployment or those affected because of the devastating economic impact of Covid-19.  The role will address the barriers to gaining new employment with tailored support for each individual to achieve and sustain employment, including supported job search, re-training for a different sector and restoring self-confidence for work. You will provide motivational support to build positive relationships, guide, inspire, challenge, encourage and help individuals obtain sustainable employment.

JOB TITLE: Delivery Manager

SALARY: £30000

LOCATION: London - Southwark

BENEFITS

• 25 days annual leave plus bank holidays (this is pro rata for part time staff)
• Long service award – extra day’s leave added after completion of a full year of employment, up to an additional 5 extra days
• birthday off (additional to leave)   
• 5 days paid sick leave per year
• free eye tests
• Employee referral scheme  - £500 for a successful referral
• Pension – 3% employer contribution
• Sabbatical. We are introducing the right to request up to 1 month’s unpaid sabbatical leave
• Season ticket loanof up to £1000.00 per year
• Cycle to work and Techsave schemes
• 2 volunteering days per year, volunteering must be with registered charities
• Ability to buy up to 3 days holiday per year
• Death in Service Award, including an Employer Assistance Programme

RESPONSIBILITIES

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Lead, inspire, motivate and coach a team of Employment Coaches to achieve the team and individual targets.
• Drive a high-performance culture in line with Twin’s vision and values.
• Facilitate high frequency engagement activities with the team you are leading, via daily huddle calls, weekly reviews, monthly team meetings and monthly caseload reviews.
• Attend relevant meetings, such as 'JCP Local Engagement Meetings' to promote programme awareness and encourage appropriate referrals'.
• Deliver a positive experience to all customers participating in the scheme, ensuring they positively engage with the service.
• Ensure the scheme has a range of progressive activities and techniques, consistently deployed, for customers to benefit from.
• Ensure the Customer Service Standards required for the scheme are achieved by the team you are leading, take correct actions to address any under-performance.
• Adopt a continuous improvement mindset to all team activities, thus enhancing the service to our customers.
• Fully understand the regional labour market, including identification of emerging sectors and opportunities for the customer base to benefit from.
• Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers.
• Ensure all relevant evidence requirements are met to verify job starts.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Deputise for the Contracts Manager at internal and external meetings, and other events as required.
• Where required, provide appropriate training/guidance to team members to help them master digital technologies.
• Maintain hard copy and system-held customer records to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
• Ensures best practice is adhered to and championed.
• Is prepared to work flexibly to meet the needs of the project, including any necessary travel and overnight stays.
• Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
• To handle personal data in accordance with the organisation's data protection policy.
• Actively participate in, and promote Prevent and the safeguarding of children, young people and vulnerable adults.
• Adhere to the company’s policies and procedures always, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT.
• To undertake any other duties, as required, appropriate to the post.

KNOWLEDGE AND EXPERIENCE

Essential

• Previous leadership/management experience.
• A good working knowledge of the local labour market in the advertised geographical location.
• GCSE or equivalent in English and Maths at Grade C or above.
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business.
• Experience of working in a target driven environment.
• Experience of delivering services to meet contractual and quality standards.

Desirable

• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in ‘advice & guidance’ environments.
• Full driving licence to enable deployment across a specified geographical area (region), when required.