Since 1995, Twin Group has been shaping the futures and careers of young, ambitious people.

Operating from our modern London HQ in the Royal Borough of Greenwich and our satellite offices around the UK and Dublin, Ireland, we provide residents and international students with high-quality English language tuition, internships, paid work opportunities, apprenticeships, volunteering programmes, and school group travel tours. We also deliver government-funded programmes, providing employment opportunities, skills training, and support across the UK to British residents.

Job Title: Senior NCS Facilitator.

Location: Eastbourne

Salary: £775 per week  inclusive of holiday pay accrued

As a Senior NCS Facilitator of the 1-week residential 2023 NCS programmes you will be responsible for a staff team of between 4 - 12 and young person group sizes of around 40-120 participants and aged 15 – 17 years old. You will stay onsite Monday to Friday with all meals, accommodation, and transport to and from residential venues provided.

This varied leadership role focuses on ensuring young people are kept safe and getting the most from their NCS experience, while ensuring the logistics and administration of the wave are running smoothly.  You will be responsible for quality assessing and providing feedback on your staffs’ session delivery; being the main contact for any safeguarding issues that may arise on your programme; and ensuring rotas are in place for your programme so that staff get adequate rest. 

This role is suitable for a dynamic and confident person who has experience of leading large groups of people and who can both motivate and work positively with them as well as manage challenging behaviours. You will act as a role model, enthusiastically taking on challenges and promoting your team to do the same. We are looking for candidates who can be empathetic, inspirational and enthusiastic leaders who are committed to making a difference to young people and their lives. 

RESPONSIBILITIES

• Manage, lead and inspire 40 - 120 young people and a staff team of 4 - 12 ensuring appropriate and effective programme activity is undertaken.
• Build and maintain relationships with various stakeholders (venue reps, community partners and parents) for example confirming taxis for any YPs with additional needs.
• Undertake all programme administration and logistical duties and liaise with all Twin departments as necessary. This may include risk assessments, registers, collection and tracking of sensitive information, attendance, incident reports and forms.
• Managing a staff team and ensuring their administration is completed each day (for example session planning and risk assessments)
• Complete appraisals on each staff member, ensuring regular performance feedback is given throughout the programme.
• Manage sensitive data relating to staff, young people and their families.
• Establish rapport and build supportive relationships with your staff and young people.
• Adhere and implement to the lights out policy, and work with other staff to ensure the young peoples’ safety during the night.
• Ensure young people are supervised during breaks, meals, free time and at night, with the support from other Senior NCS Facilitators.
• Ensure young people’s access and dietary requirements are met in a residential setting.
• Work with other Senior NCS Facilitators to ensure staff are supported through the residential programme, having adequate breaks.
• Work with other Senior NCS Facilitators to manage the behaviour of the programme, supporting in providing pastoral support to individual young people or staff.
• Lead by example and ensure all policies and procedures are followed, including but not exclusive to COVID-19, Safeguarding, GDPR and Health and Safety
• Take charge in case of an emergency and inform HQ immediately about any serious incidents and complete Incident Reports
• Adapt and facilitate appropriate inclusive programme activity.
• Be a positive representative for the NCS programme.
• Ensure all delivery is of a high standard, observing and reporting these standards.
• Attend / complete all required training.
• Any other duties as required by the role.

QUALIFICATIONS

Essential:

• Demonstrable educational level appropriate with the needs and scope of the role
• A qualification in youth work or previous experience of managing groups/classes of children/young people.

Desirable:

• Current HSE-recognised First Aid certificate.

Safeguarding, Welfare and Prevent 

Twin Group is committed to the safeguarding of children and vulnerable adults, the prevention of radicalisation, and promoting the welfare of all of our customers, and we expect all staff and volunteers to share this commitment. Twin Group has as a Safeguarding Policy which all staff must read and comply with. Successful applicants who will work directly with children and/ or vulnerable adults will be required to undertake an enhanced DBS and complete mandatory training. 

Equality & Diversity 

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. 

Twin Training has an Equality and Diversity Policy and it is the responsibility of all staff to comply with this.   

Confidentiality 

The post holder must maintain the confidentiality of information about customers, staff and other Twin Training stakeholders.  Some work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.  The post holder must meet the requirements of the Data Protection Act (GDPR) at all times. 

Health & Safety 

Employees must comply with the provisions of the ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions whilst at work.  Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. The organisations efforts to promote a safe and healthy working environment can only succeed with the full cooperation of its employees. 

Flexibility 

This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with their line manager.  The post holder may be asked to carry out any other reasonable and lawful duty or instruction. 

Reasonable Adjustment  

Twin Group will endeavour to provide reasonable adjustments at all stages of our NCS recruitment process for applicants with disabilities or health conditions.