Since 1995, Twin Group has been shaping the futures and careers of young, ambitious people.

Operating from our modern London HQ in the Royal Borough of Greenwich and our satellite offices around the UK and Dublin, Ireland, we provide residents and international students with high-quality English language tuition, internships, paid work opportunities, apprenticeships, volunteering programmes, and school group travel tours. We also deliver government-funded programmes, providing employment opportunities, skills training, and support across the UK to British residents.

Job Title: NCS Facilitator

Location: Eastbourne

Salary: £700 per week inclusive of holiday pay accrued

Leading a group of up to 10 young people through a 1-week residential NCS (National Citizen Service) programme. You will be working away from home at our Twin English Centre in Eastbourne. You will also provide overall supervisory support for 120 young people aged 15 – 17 years old, in collaboration with other facilitators, throughout the programme. You will stay onsite Monday to Friday with all meals, accommodation, and transport to and from residential venues provided.

Ensuring the safety and pastoral needs of young people are met. Prepare and deliver inclusive and engaging sessions throughout the programme. Act as a role model, enthusiastically taking on challenges and supporting your team to do the same. NCS Facilitators should be passionate about young people and making a difference in their lives.

RESPONSIBILITIES

• Lead a team of up to 10 young people, from various social backgrounds, through the NCS programme, maintaining high levels of enthusiasm and engagement.
• Coach, support and work closely with other Facilitators where suitable during the delivery of a set curriculum to groups of young people.
• Implement Health and Safety standards/procedures for each activity/event (including COVID-19 guidance) and ensuring that young people are aware of risks and follow all safety guidance throughout
• Act as a role model, encouraging young people to develop inclusive and positive behaviour towards others, and address challenging behaviour in an effective way.
• Plan and deliver sessions to your team of young people, either face-to-face or via virtual means (if necessary)
• Ensure young people are engaging in activities by adapting session plans to individuals.
• Adhere to and actively ensure all policies and procedures are followed, and manage individuals who may not be following these, especially regarding safeguarding, consent, confidentiality, information sharing and data storage.
• Manage any incidents as they occur, ensuring the safety of others and reporting all incidents to the Wave Leader, completing any necessary documentation.
• Set and maintain appropriate professional boundaries with young people in your care and maintain adequate levels of participant discipline.
• Represent NCS goals and values effectively with stakeholders.
• Supervise participants during breaks, meal, free times, and night-time responsibilities.
• Adhere to the lights out policy, and work with other staff to ensure the young peoples’ safety during the night.
• Attend staff meetings and training events, and complete NCS online modules as required.
• Undertake all programme administration duties as required for example, registers and incident reports.
• Any other duties as required by the role.

The above is not an exhaustive list of duties and you will be required to undertake such tasks as may reasonably be expected within the scope of this post

QUALIFICATIONS

Essential

• Educated to GCSE level

Desirable

• A qualification in youth work

A current First Aid qualification

Safeguarding, Welfare and Prevent 

Twin Group is committed to the safeguarding of children and vulnerable adults, the prevention of radicalisation, and promoting the welfare of all of our customers, and we expect all staff and volunteers to share this commitment. Twin Group has as a Safeguarding Policy which all staff must read and comply with. Successful applicants who will work directly with children and/ or vulnerable adults will be required to undertake an enhanced DBS and complete mandatory training. 

Equality & Diversity 
We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. 

Twin Training has an Equality and Diversity Policy and it is the responsibility of all staff to comply with this.   

Confidentiality 

The post holder must maintain the confidentiality of information about customers, staff and other Twin Training stakeholders.  Some work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.  The post holder must meet the requirements of the Data Protection Act (GDPR) at all times. 

Health & Safety 

Employees must comply with the provisions of the ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions whilst at work.  Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. The organisations efforts to promote a safe and healthy working environment can only succeed with the full cooperation of its employees. 

Flexibility 

This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with their line manager.  The post holder may be asked to carry out any other reasonable and lawful duty or instruction. 

Reasonable Adjustment  

Twin Group will endeavour to provide reasonable adjustments at all stages of our NCS recruitment process for applicants with disabilities or health conditions.