NCS (National Citizen Service) is a government-backed initiative with a mission to equip 15-17 year olds with the confidence, skills and support they need to make a real difference in their communities. The aim is to encourage young people from different backgrounds to mix through a local, community-based programme.  

Twin offers a fixed-term contract and aims to provide longer employment consisting of a few waves. This is however, subject to the performance on the programme and young people numbers. For more details about our programme please click here.

Locations: Poole, Dorset

Salary rate : Residential £120.80/day; Non-Residential £87.20/day

About the role 

As a wave leader of the 2-week part-residential Summer 2022 NCS programmes you will be responsible for a staff team of between 7 – 12 and young person group sizes of around 48-80 participants. You will be working away from home on the residential part of the programme for the first week (5 days) and the second week (5 days) will be based in a local community hub where young people will deliver their social action projects.   

This is a varied leadership role that focuses on ensuring young people are kept safe and getting the most from their NCS experience, while ensuring the logistics and administration of the wave are running smoothly.  You will be responsible for quality assessing and providing feedback on your staffs’ session delivery; being the main contact for any safeguarding issues that may arise on your programme; and ensuring rotas are in place for your programme so that staff get adequate rest.   

Key Responsibilities

• Manage, lead and inspire 48+ young people and a staff team of 7+ ensuring appropriate and effective programme activity is undertaken  
• Work with the Assistant Wave Leader to manage the behaviour of the programme, supporting in providing pastoral support to individual young people or staff.  
• Lead by example and ensure all policies and procedures are followed, including but not exclusive to COVID-19, Safeguarding, GDPR and Health and Safety 
• Take charge in case of an emergency and inform HQ immediately about any serious incidents and complete Incident Reports  
• Adapt and facilitate appropriate inclusive programme activity 
• Establish rapport and build supportive relationships with your staff and young people 
• Adhere and implement to the lights out policy, and work with other staff to ensure the young peoples’ safety during the night 
• Ensure young people are supervised during breaks, meals, free time and at night, with the support from the Assistant Wave Leader 
• Ensure young people’s access and dietary requirements are met in a residential setting 
• Work with the Assistant Wave Leader to ensure staff are supported through the residential programme, having adequate breaks 
• Build and maintain relationships with various stakeholders (venue reps, community partners and parents) for example confirming taxis for any YPs with additional needs  
• Undertake all programme administration and logistical duties and liaise with all Twin departments as necessary. This may include: risk assessments, registers, collection and tracking of sensitive information, attendance,      
• Managing a staff team and ensuring their administration is completed each day (for example session planning and risk assessments)  
• Complete appraisals on each staff member, ensuring regular performance feedback is given throughout the programme.  
• Manage sensitive data relating to staff, young people and their families   

Skills and Experience

Essential

• Experience of managing / leading and motivating staff and groups of young people
• Experience of working with and engaging young people 
• Administrative experience and confident in keeping wave admin up to date and accurate 
• Overseeing the residential logistics on the ground, and supporting your staff's wellbeing
• Confidence to plan and adapt sessions, that fit individual young people’s needs
• Ability to support staff in and deliver if required excellent sessions that will engage young people
• Good interpersonal skills with people at all levels, including colleagues, young people, parent/guardians, community partners and professionals 
• Excellent communications skills – both written and verbal
• Demonstrate sensitivity and confidentiality to staff, young people, parents/guardians and their families
• Excellent time management and organisational skills
• Ability to take ownership and responsibility
• Ability to work in a highly pressured and fast paced environment
• Experience or a willingness to work in a residential setting, and supporting staff and young people on their NCS journey 
• A clear DBS check and satisfactory references 
• A clean driving license and access to a vehicle (Dorset Only)

Desirable

• Previous experience of NCS provision
• Experience and/or knowledge of online delivery
• Knowledge and experience of working on social action projects  

This role is perfect for a highly motivated and enthusiastic self-starter, looking to gain invaluable youth work and leadership experience.  

In light of Covid-19 Interviews may be undertaken via Microsoft Teams.  Following recent developments from COVID 19 you may see a delay in receiving feedback or interviews being scheduled.

Please Note:  The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Successful applicants will be required to undertake an enhanced disclosure via the DBS, where appropriate.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Note: You have to be 18 years old after 1^st June 2022 before you can apply to work on the NCS programme.